You're eligible for a Genius discount at Hacienda Paradise Hotel! To save at this property, all you have to do is sign in.

Just 2 blocks from the beach and near a variety of activities, this boutique hotel in Playa del Carmen has comfortable guest rooms and relaxing facilities, such as an outdoor pool. Hotel Hacienda Paradise features spacious guest rooms with attractive wood furnishings, plush linens and organic toiletries. Guests can also enjoy free wireless internet access and low-cost calls worldwide. The concierge desk at the Hacienda Paradise can arrange restaurant reservations, transportation and more. Visitors can walk to the vibrant Fifth Avenue, a pedestrian walkway with restaurants, bars and boutiques. Activities such as diving and archaeological tours are available near the hotel.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 8.8

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
6.9
Cleanliness
7.6
Comfort
7.5
Value for money
7.4
Location
8.8
Free WiFi
7.3
Low score for Playa del Carmen
Select topics to read reviews:

Hotel area info

Amenities of Hacienda Paradise Hotel

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • 24-hour front desk
  • Air conditioning
  • Daily housekeeping
  • Garden
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
View
  • Inner courtyard view
  • Pool view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Balcony
  • Garden
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • TV
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Front Desk Services
  • Invoice provided
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Tile/Marble floor
  • Car rental
  • Fan
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Beach chairs/Loungers
Spa
  • Yoga classes
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Hacienda Paradise Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express Cash Hacienda Paradise Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

All seasons are subject to a non refundable clause in case of: Early departures - Unused nights

Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay.

Please note that activities and services at the beach club have an extra charge per person.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hacienda Paradise Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of $50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Hacienda Paradise Hotel

  • Room options at Hacienda Paradise Hotel include:

    • Twin
    • Double

  • Check-in at Hacienda Paradise Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Hacienda Paradise Hotel offers the following activities/services (charges may apply):

    • Massage
    • Foot massage
    • Back massage
    • Full-body massage
    • Spa lounge/Relaxation area
    • Head massage
    • Neck massage
    • Yoga classes
    • Swimming pool
    • Couples' massage
    • Spa/Wellness packages
    • Hand massage

  • The nearest beach is 2,150 feet from Hacienda Paradise Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Hacienda Paradise Hotel is 2,300 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Hacienda Paradise Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.